Shipping policy

Thank you for shopping with Nova! We carefully process every order to ensure it arrives safely and securely.

Order Processing

All orders are processed within 1–3 business days after purchase.
Orders are processed Monday–Friday only (excluding holidays).

Once your order has been shipped, you will receive a confirmation email.

Fulfillment & Delivery

To keep our prices affordable and offer high-quality products, orders ship directly from our international warehouse partners.

Because of this, delivery may take longer than local shipping.

Delays may occur due to:

  • Customs processing

  • Weather conditions

  • Carrier delays

  • High seasonal demand

  • International transit times

These factors are outside our control.

Tracking Information

At this time, some shipments may not include tracking.
This allows us to offer free or low-cost shipping options.

If tracking is available, it will be provided by email. If not, please allow the full estimated delivery window before contacting support.

Address Responsibility

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for orders that are:

  • Delivered to an incorrect address provided by the customer

  • Returned due to address errors

  • Undeliverable or refused

Reshipping fees may apply.

Delivery Issues

If your package has not arrived within 20 business days, please contact us and we will gladly assist you.

Orders confirmed lost in transit may qualify for a replacement or refund after investigation.

Lost or Stolen Packages

Once an order has been marked delivered by the carrier, we are not responsible for lost or stolen packages. Please contact your local postal service for assistance.

Shipping Policy Agreement

By placing an order, you acknowledge and agree to these shipping terms, including estimated (non-guaranteed) delivery times and possible international delays.

Refunds will not be issued for delays within the stated shipping window.